Privacy policy

Personal data collected

www.hostsalford.com (the “Site”) is owned by Salford City Council and is operated by IN4.0 Group. At IN4.0 Group, we take your privacy very seriously and steps are taken to ensure your privacy is protected at all times. We do think it is important to let you know what information is collected from the site and why, and what we do with this information.

IN4.0 Group collects personal information about you on behalf of The Home of Skills & Technology (HOST Salford) in order to provide you with the very best customer experience and one that is personalised and catered to you. It allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:

• You register with or subscribe to www.hostsalford.com and marketing channels
• You register on the MyHOST app.
• You use our online services and place orders
• You sign up to competitions or special offers
• You interact with us online via social media, digital advertising on our or any other website where HOST Salford is represented
• You ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by HOST Salford.
• You attend an event hosted by us or where we are acting as sponsor

When you register your personal information with HOST Salford, you consent to the use of your personal data in line with HOST Salford’s Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with HOST Salford, subscribing to our newsletter or placing an order with us.

What personal data is collected

We may collect and store information that includes, but is not limited to, the following information about you:

• Title
• Your name
• Delivery & billing address
• Phone number
• Email address (collectively ‘Your personal data’)

For programmes we may also collect further information from you which will be used solely for the operations of the programme and statistical reasons. This information may include “Special Category” or sensitive information which may include, but is not limited to:

• Ethnicity
• Religion
• Disabilities
• Sexuality
• Gender identity

How we use your personal data

Your personal data enables us to provide the following;

• A personalised service on the site which is targets information, services, content and offers relevant to you
• To alert you to any administrational, product or service changes
• For marketing purposes such as competitions, promotions, or marketing events, etc.

In the event you do not wish for us to use your personal data for marketing purposes, please either:

• Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
• Contact our Customer Service Team via emailinginfo@hostsalford.com and if you wish to be removed from our marketing database.

We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (as above). HOST Salford will also conduct an annual review of all data held by the company.

You can check the information that we hold about you by emailing us at info@hostsalford.com and we will provide this information within 30 calendar days of receipt of the information request. A £10 administration fee will be charged for unreasonable and repetitive requests. If you find any inaccuracies, we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal data handling policy and the law.

HOST Salford and its operator IN4.0 Group will neither sell your personal data to third parties nor market it elsewhere. The employees of IN4.0 and its subsidiaries are duty-bound to respect the confidentiality of your data and abide by the UK’s Retail Codes of Conduct.

If you wish to discuss the personal data we hold about you or make a complaint, please contact info@hostsalford.com in the first instance in order that we can investigate thoroughly.

Should you find our response unsatisfactory, you can make a formal complaint with the Information Commissioners Office by calling 0303 123 1113.

Retention of your personal data

We ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used.

If your personal details change or if you have any queries about how we use your personal data, please notify www.hostsalford.com by emailing our Customer Service team at info@hostsalford.com.

Automatically recorded information

When you access HOST Salford’s website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website’s appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.

MyHOST

MyHOST is an application (app) owned by HOST Salford. This use of the app is an essential part of membership to HOST, which allows us to streamline the services and make the membership experience a more simplified and enjoyable experience.

As the primary digital portal to HOST Salford’s physical location, visitors may have to use and interact with the app as well, for example when registering for an event at HOST Salford.

As part of this essential service, data is collected and processed by HOST and our third-party data processor Nexudus. The involvement of Nexudus is necessary as the host platform for the MyHOST app.

As such Nexudus acts a data processor on behalf of HOST Salford. This means that they process your data to the extent of ensuring the data is securely stored within the European Union in compliance with European GDPR (2018) and the UK Data Protection Act (2018). Neither HOST nor Nexudus will share or process your personal data further than what is necessary. Nexudus, as a data controller does not access a user’s personal data unless required to do so by law, for example, due to a court order or a subject access request by a user.

Your rights as an individual are not effected by this data processing agreement, nor any clause within this privacy policy.

So what's with the cookies?

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our website.

Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

In line with the ICC UK Cookie Guide, four types of cookies function online:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Source: ICC UK Cookie guide (PDF)

Changes to our privacy policy

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.